Terms-of-service

1. Term

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• Unless otherwise mutually agreed, the term of this Agreement begins on the date your Extraflow account is activated and continues on a month-to-month or year-to-year basis, depending on the Pricing plan you subscribed to, until either party terminates this Agreement pursuant to the terms hereof.
  

2. Your Extraflow Account

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• Unless otherwise mutually agreed, the term of this Agreement begins on the date your Extraflow account is activated and continues on a month-to-month or year-to-year basis, depending on the Pricing plan you subscribed to, until either party terminates this Agreement pursuant to the terms hereof.
  

• You are fully responsible for all activities that occur under the Account and any other actions taken in connection with your Account by your Customers. You must not publish content in your Extraflow, estimates, quotes or invoices Templates in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Extraflow may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Extraflow liability. You must immediately notify Extraflow of any fraudulent or unauthorized uses of Online Quote Builders, your Account, or any other breaches of security. Extraflow will not be liable for any acts or omissions by you, the Subscriber, your Customers, or any other users of your Account, including any damages of any kind incurred as a result of such acts or omissions.
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• You must provide your full legal name, current address, valid e-mail address, and any other information necessary to complete the Extraflow signup process.
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• Accounts registered in an automated fashion (e.g. by “bots”) are not permitted.
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• Your login may only be used by one person. Sharing a single-user login between multiple people is not permitted. You may create separate user logins for multiple people, provided your Account plan permits.
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• You are responsible for keeping your password (and any other users’ passwords under your Account) secure. Extraflow cannot and will not be held liable for any loss or damages from your failure to maintain the security of your Account or passwords.
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• You must not upload or transmit any form of viruses or malicious code.
• We have the right to suspend, restrict, or terminate your Account, without any notice to you, if we suspect any form of fraudulent or malicious activity.
• You must not use the Service for any illegal or unauthorized purpose and must not violate any laws in your jurisdiction.
• You are responsible for all activity on your Extraflow account, and for all charges incurred by your Extraflow account.

3. Payment of Fees, Refunds, and Plan Changes.

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• Monthly or Annual Fees.
  
  The monthly or annual fee is based on the plan you selected via the Pricing page unless a valid promotional code entered during the signup process permits otherwise. The Service is billed on your credit card in advance on a monthly or annual basis, depending on your plan, and is non-refundable.
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• Plan Changes.
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  Unless otherwise mutually agreed, you may change your plan at any time, provided that the plan you would like to change to includes sufficient limits and capabilities to support the data already in your Account. Upgrades take effect immediately, while downgrades and cancellations become effective at the end of your current billing period.
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• Refunds.
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  Refunds will not be given for any credits applied to your Account, partial months of service, or months unused with an open account. For monthly subscriptions, you can request for a refund if you haven't used the service, but we may decline your request if we see any material activity in your account.
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• Payment of fees for customizations or add-ons.
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  Optional paid services for customizations or add-ons provided by Extraflow will be automatically billed with the monthly invoice immediately following the provisioning of such Service unless other arrangements are made and approved by Extraflow.
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• Billing Currency. Billing for the Service will be in Euros (EUR), Pound Sterling (GBP), US Dollars (USD), depending on your location. Extraflow reserves the right to change your Billing Currency at any time.
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• Taxes, levies, and duties.
  
  All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
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• Failure to Make Payment.
  
  In the event payment is not received for the Service due to a declined attempt to charge your payment method on file, and payment is not received within 14 days of the initial attempt, your Account will be suspended. If a suspended Account is not reactivated and the outstanding Account balance is paid in full within 30 days, it will be cancelled and all Account data will be permanently deleted.

4. Reasonable Use Policy

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• Extraflow’s service is intended for individual (and not parent or multi-national) companies and reasonable usage limits apply as follows:
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• Unlimited Quotes.
  
  “Unlimited” Quotes are capped at 1000 Quotes per month by default. This limit may be increased, subject to approval by our team.
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• Unlimited Users.
  
  “Unlimited” Users are capped at 50 Users by default. This limit may be increased, subject to approval by our team.

5. Support

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• The Service includes access to email support. “Email support” means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Extraflow to respond within five business days) concerning the use of the Service.

6. Cancellation and Termination

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• Termination.
  
  You may terminate this Agreement at any time by ceasing all use of the Service and notifying Extraflow by contacting us. Extraflow may terminate this Agreement and your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately, if it believes, in its sole judgement, that you have breached or may breach any term or condition of this Agreement. Extraflow can terminate the Service immediately as part of a general shut down of our Service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
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• Final Payment for Prior Services Rendered.
  
  In the event of termination of your Account, you will be charged for any outstanding amounts owing at the end of your billing cycle, including, without limitation, Transaction Fees incurred during your last month of service.
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• Removal of Subscriber Data.
  
  In the event your Account is terminated, all Subscriber Data may be permanently deleted immediately upon cancellation.

7. Changes to the Service, Pricing, or Billing.

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• Extraflow shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
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• Changes to the Service.
  
  Extraflow reserves the right at any time, and from time to time to modify, discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
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• Changes to Billing or Pricing.
  
  Extraflow reserves the right, at any time, and from time to time, to change its prices and billing methods for the Service, subject to 30 days notice from us. Such notice may be provided at any time by posting on the Extraflow Site (extraflow.io), the Service itself, or by e-mail to you, the Subscriber.

8. Intellectual Property. ‍

• This Agreement does not transfer from Extraflow to you any Extraflow or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Extraflow. Extraflow, extraaflow.io, the Extraflow logo, and all other trademarks, service marks, graphics and logos used in connection with Extraflow.ioo, or the Service are trademarks or registered trademarks of Extraflow or Extraflowr’s licensors. Other trademarks, Service marks, graphics and logos used in connection with the Service may be the trademarks of other third parties. Your use of the Service grants you no right or license to reproduce or otherwise use any Extraflow or third-party trademarks.
  

9. Changes to the Agreement. ‍

• Extraflow reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Service following the posting of any changes to this Agreement constitutes acceptance of those changes. Extraflow may also, in the future, offer new services and/or features through the Service (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  

10. General Representation and Warranty.

• You represent and warrant that (i) your use of the Service will be in strict accordance with the Extraflow Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from Singapore or the country in which you reside) and (ii) your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.
  

11. Limitations‍

• Extraflow makes every effort to ensure the Service is made available 24 hours per day, 7 days per week. However, there will be occasional periods of downtime necessary to perform essential system upgrades and maintenance. We will attempt to provide twelve (12) hours of notice for scheduled downtime, but in some cases, downtime may be unscheduled or beyond our control. There may also be unforeseen incidents that cause the Service to go down for a period of time that are beyond Extraflow’s control.
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• Extraflow may be sending payment processor transaction requests to your assigned payment gateways. We are unable to guarantee the availability of your payment gateway or merchant provider and are in no way responsible for any outages.
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• Extraflow is not a payment processor or payment gateway service and does not process any payments on your behalf. Extraflow is in no way responsible for any failure or damages you may experience from use of your payment gateway services. Extraflow is also not responsible for any payments due to you related to any transactions processed through your payment gateway.
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• Extraflow never stores any credit card information on behalf of Subscribers or Customers. Your payment gateways have the sole and complete responsibility for the storage of credit card and payment information for your Customers. For billing purposes pertaining to the service, Extraflow has partnered with Stripe, a fully PCI Compliant payment gateway, for processing and storing Subscriber credit cards.

12. Disclaimer of Warranties

• The Service is provided “as is”. Extraflow and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Extraflow nor its suppliers and licensors, makes any warranty that the Service will be error free or that access thereto will be continuous or uninterrupted. You understand that you use the Service at your own discretion and risk.

13. Limitation of Liability.

• In no event will Extraflow, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or Service; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Extraflow under this agreement during the three (3) month period prior to the cause of action. Extraflow shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

14. Indemnification.

• You agree to defend, indemnify, and hold harmless Extraflow, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Service, including but not limited to your violation of this Agreement.

15. Miscellaneous.

• This Agreement constitutes the entire agreement between Extraflow and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Extraflow, or by the posting by Extraflow of a revised version. Except to the extent of applicable law, if any, provides otherwise, this Agreement, any access to or use of the Service will be governed by the laws of Singapore, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the provincial and federal courts located in Singaapore. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.Except where prohibited by applicable law, you waive any right you may have to commence or participate in any class action against Extraflow related to any claim and, where applicable, you also agree to opt out of any class proceedings against Extraflow. If you have a claim, you should give written notice to arbitrate at the address specified below. If we have a claim, we will give you notice to arbitrate at your address provided in your registration data. Arbitration will be conducted by one arbitrator pursuant to the commercial arbitration laws and rules in effect on the date of the notice in the Singapore. To the extent arbitration as described in the immediately preceding paragraph is prohibited by applicable law, you agree that all claims will be heard and resolved in a court of competent subject matter jurisdiction located in Singapore, in the English language. You consent to the personal jurisdiction of such courts over you, stipulate to the fairness and convenience of proceeding in such courts, and covenant not to assert any objection to proceeding in such courts.If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Extraflow may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

16. Questions or Comments. .

• Should you have any questions or comments regarding this agreement, please contact Extraflow using the information below: team@extraflow.io